Refund policy

1. Return Policy Overview

Due to the sensitive nature, condition grading, and market price volatility of collectible trading cards:

Sealed Products (Booster Boxes, Packs, Bundles): Eligible for return within [7 to 14] days of delivery, provided they remain 100% factory-sealed, untampered, and unopened in their original shrink wrap/packaging.
Single Cards (Raw/Ungraded & Graded Slabs): All single card sales are generally final. Returns are only accepted if the item you received does not match the product listing, card condition description, or photo provided.
Opened Packs/Boxes: Once sealed product wrap or packaging is broken, items cannot be returned or refunded under any circumstances.

2. How to Request a Return or Resolution

If you need to arrange a return, exchange, or report an issue, you must contact us before shipping any items back. Unsolicited returns will not be processed.

Reach Out: Email our team at [Your Support Email] or submit a request via our [Contact Page Link].
Provide Details: Include your order number, a brief explanation of the issue, and clear high-resolution photos of:
- The shipping box/envelope as received.
- The product condition (including any damage or discrepancies).
- For single cards, clear photos of the front, back, and corners.
Arranging the Return: Once reviewed and approved by our team, we will contact you with specific instructions and a return shipping address.

3. Damaged in Transit or Incorrect Items

Please inspect your package as soon as it arrives.

If your order arrives damaged during transit or you received the wrong item, please contact us within [48–72 hours] of delivery.
We will arrange a replacement or full refund, including return shipping costs for defective or incorrectly sent items.

4. Shipping Costs & Restocking Fees

Customer Discretion / Change of Mind: If a return is approved for a non-defective item, you will be responsible for paying return shipping costs. We strongly recommend using a tracked and insured shipping method. We are not responsible for returned items lost or damaged in transit.
Restocking Fee: A [10%–15%] restocking fee may apply to change-of-mind returns on high-value sealed products to cover card market adjustments and payment processing fees.

5. Refunds

Once your returned item is received, inspected, and verified for authenticity and original condition:

We will send you an email notifying you that we have received your item and whether your refund is approved.
If approved, your refund will be issued back to your original payment method within [5–7] business days.